Skip to main content

Complaints Handling Process - TV Magic

AT TV MAGIC WE ARE ALL ABOUT SOLUTIONS

Complaints Handing Image 

 

NEED HELP WITH A RECENT JOB?

We’ll sort it.

If something doesn’t seem right, we’re here to help and work towards a fair outcome.

✅ FASTEST WAY TO FIX THE ISSUE

Step 1: Contact your technician directly

You’ll get the fastest result by speaking with the technician who completed your job.
They know the work, the equipment, and your setup — and can usually resolve things quickly.

  • Call or SMS using the details below
  • Please allow some time for a response (They may be on a job, driving, inside a roof space, or off duty)

Technician Contact Info

ALPHABETICAL ORDER BY REGION  - Click home page or PH# to call directly

⏱ WHAT TO EXPECT

  • Most issues are resolved quickly — often with a phone call or a return visit
  • You’ll deal directly with your technician (no call centres or runaround)
  • If needed, your technician can escalate the matter internally for further support
  • For the fastest resolution, please contact your technician directly, as all enquiries are handled at a local level.

Our goal is always a practical, fair, and efficient resolution.

Daniel with Client

🤝 HOW TO GET THE BEST RESULT

We’ve found that the quickest and best outcomes happen when both sides work together.

You can help by:

  • Being clear about what seems wrong
  • Staying open to simple explanations or quick fixes
  • Allowing time for a proper assessment if required
  • Communicating calmly and respectfully

We’re committed to doing the same.

💡 A FEW THINGS WORTH KEEPING IN MIND

These aren’t excuses — just realities we’ve learned from 22+ years in the field:

  • Technology can fail — sometimes the issue isn’t the installation, but the equipment itself
  • Every home is different — walls, wiring, and layouts can create unexpected challenges
  • Some issues are simple — occasionally it’s something minor that’s easily fixed
  • Some outcomes depend on expectations — what’s possible isn’t always obvious without technical knowledge

We’ll always explain what’s happened and what your options are.

🔁 IF IT’S NOT RESOLVED

If your technician is unable to fully resolve the issue:

  • They will escalate it internally for further support, or
  • You can contact us directly:

📧 This email address is being protected from spambots. You need JavaScript enabled to view it.

⚖️ OUR APPROACH

  • We aim to resolve issues fairly and in line with Australian Consumer Law
  • Most outcomes involve repair, adjustment, or clarification
  • Each situation is assessed individually

Our focus is always on achieving a reasonable, balanced outcome for everyone involved.

🧭 OUR SERVICE MODEL

At TV Magic, we operate differently from many companies:

  • You deal directly with your local technician
  • No call centres or multiple handovers
  • Faster communication and clearer accountability

This approach is a big reason most issues are resolved quickly and effectively.

 

Complaints Ending Image